jessica melville

jessica melville
MEET Alberto Mondelli

Region Leader — Latin America

Team Global Services and Solutions

Segment Human Capital and Benefits

Location Mexico City, Mexico

Year hired 2017

University La Universidad del Zulia, Venezuela, B.S. Industrial Engineering; Instituto de Estudios Superiores de Administración (IESA), Certificate in Advanced Management

Personal interests

I love listening to music and going to the gym on a daily basis. I have above average dancing skills for Salsa and Merengue music.

Can you tell us about the day-to-day responsibilities of your job?

I am currently responsible for a team of 12 consultants spread across Argentina, Brazil, Mexico and Uruguay that work with multinational companies headquartered in Latin America in their cross-border operations. Our team also assists global client teams in coordinating inbound multi-country projects in Latin America including global benefit management, benefit benchmarking reviews, retirement governance, pension plans accounting consolidation, and mergers and acquisitions. My daily tasks include a combination of client project work, project sales, people management, business planning, dealing with administrative issues, and post-business results and marketing activities such as posting in social media and speaking at client events.

What are the key challenges of your role? How have you overcome them?

A key challenge of my role is the need to coordinate my work with people in different geographic locations and business segments to deliver a consistent service to our clients. One notable project includes collaboration with the Corporate Risk and Broking Latin America team and the Client Management group to develop and execute an offering and sales strategy for Latin multinationals. It’s very gratifying to work cross platforms on this project, which is aimed at positioning Willis Towers Watson as the premier partner for the risk and human capital needs of these companies as they grow and cross borders.

How would you describe the culture at Willis Towers Watson?

The culture at Willis Towers Watson is client-centered, collaborative, inclusive and people-oriented. Additionally, it is performance-driven, positive, fun and ethical. The company is very respectful of its people and clients.

What do you like best about working at Willis Towers Watson?

The best aspect of my job is the talented people I get to work with every day. It’s a very collaborative culture — it’s easy to find help from colleagues when required at a global, regional or local level.

Was there anything that surprised you about your role or the company?

I was surprised by the wealth of research the company undertakes every year on so many different issues that are important to our clients. It’s a clear differentiator and creates knowledge that can be used to understand trends and best practices, and applied to our client work.

What is your hope for your career in the future?

I would like to keep working in roles that allow me to interact with clients — developing relationships and helping them solve their different issues in our areas of expertise. I’d also be interested in leading larger teams within the business and expanding the scope of what I do to other geographies outside Latin America.

Based on your experience, what advice would you give someone considering employment with Willis Towers Watson?

Do it! Having worked at some of the leading global consulting companies, I have found Willis Towers Watson to have the most supportive and collaborative culture. Some of the most talented professionals in the industry are working here.

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