jessica melville

jessica melville
MEET Carlos Moreno Martín

Project Manager

Team Projects and Operational Improvement

Segment Operations

Location Madrid, Spain

Year hired 2015

University University Carlos III of Madrid, Business Science; Project Management Professional by PMI

Can you describe your career progression within Willis Towers Watson?

I started out as a sales executive intern for six months, assisting account executives in identifying and targeting prospects for sales presentations. I then became an Operations business analyst working on an Operational Improvement Program in Spain for one year. My next role was as a project manager within Operations where I was responsible for the implementation of the internal audit remediation plan, Global Data Protection Regulation compliance and different kinds of operational improvements. In the last year, I have been mainly working as a project manager for the implementation of a new sales strategy in Spain and part-time as member of the Western Europe Operations team on different projects and initiatives across Western Europe.

Can you tell us about the day-to-day responsibilities of your job?

I am in charge of the implementation of various projects, from the identification of the business needs, defining the right solution and implementing it – whist mitigating any risks along the way.

What are the key challenges of your role? How have you overcome them?

Some challenges I face are identifying the needs of each project and then putting into place the right strategies to make the project work and meet our business objectives.

What training and development opportunities have you received in your role?

As my first professional experience in a multinational company, I’ve been able to attend different training opportunities, such as the Operational Development Program, not only in Spain, but also in other countries in Europe.

What is your hope for your career in the future?

I would love to run strategic projects in the business that helps the company grow in terms of efficiency, technology and profitability. I’d also like to experience working in another country to develop my skills in a different location, to face new challenges and learn from other cultures, organizational structures and people

Based on your experience, what advice would you give someone considering employment with Willis Towers Watson?

Go for it; you will not regret it! You will be a key player from the first day and you will be able to develop personally and professionally very quickly.

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