Account Executive – Manufacturing & Industrial Practice in London at Willis Towers Watson

Date Posted: 9/9/2017

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    London
  • Experience:
    Not Specified
  • Date Posted:
    9/9/2017

Job Description

Job Title: Account Executive – Manufacturing & Industrial Practice
Location: London
 
The Company
 
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.
 
The Business
 
Corporate risk and broking
We know how companies can unlock potential through effective risk management.  Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.
 
The Role
 
Job Summary
The Account Executive is responsible for a portfolio of clients and prospects with accountability for client retention as well as new business development. The Account Executive will manage and develop client and Willis Towers Watson relationships, and grow the portfolio within the business unit. The role will also be responsible for targeting and converting prospects.
 
Principal Accountability
  • Conduct Risk: To put the interests of clients and the integrity of the market at the heart of the way you do business

Principal Duties/Responsibilities

Client Relationship Management
  • Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service
  • Understand, apply and where necessary explain the business unit policies and procedures
  • Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people
  • Provide technical, industry and subject matter expertise where required
  • Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
  • Liaise with clients and build strong relationships
  • Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients
  • Grow existing portfolio by identifying new from existing opportunities
  • Work alongside (and provide direction as appropriate) to the service team
  • Provide renewal documentation with the support of Junior Account Executives and Brokers
 
Business Development
  • Actively support the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients
  • Develop and maintain a pipeline of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining Willis Towers Watson CRM database in order to create and convert sales opportunities
  • Respond quickly and accurately to new business introductions
  • Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities
  • Maintain a detailed knowledge of products and services offered by Willis Towers Watson
  • Networking – internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers).
 
Placement Management
  • Work closely and maintain working relationships with the market contacts (and the Broking Team) as required
  • Ensure transparency of agency and other commitments made to carriers and clients
  • Ensure compliant processing of contracts as per FCA and contract certainty requirements
  • Check policies, market presentations and client documentation as appropriate
  • Design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition
  • Check policies, market presentations and client documentation as appropriate in conjunction with colleagues in Mumbai
  • Deliver optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets for the specific client segment of the business
 
Operational and Service Delivery
  • Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
  • Support the BU in accurate budgeting, forecasting and tracking of revenue
  • Deliver high levels of client service in line with the standard operating procedures for client activity
  • Manage client pricing to ensure each client meets agreed target profitability levels
  • Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
  • Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
  • Development of service plans that define the engagement and timing of engagement with the client
  • Manage KPIs/SLAs to ensure targets are met
  • Ensure adherence to Group policies, procedures and all regulatory requirements
  • Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place
 
Other
  • Support the overall operational governance and decision making process for the BU and Willis Towers Watson
  • Support Leadership and Willis Towers Watson in the management of risks applicable to BU
  • Any other duties commensurate with position or level of responsibility
  • Maintain relevant qualifications required for the role
 
Required Qualifications, Skills, Knowledge, Experience

Qualifications:
  • Preferably educated to a degree level or equivalent
  • Preferably with professional qualifications of ACII or similar
 
Skills:
  • Proven track record of delivering high levels of client service
  • Exposure to major and complex international clients
  • Strong practical knowledge of account development and appropriate tools to achieve this aim
  • Experienced knowledge of insurance markets globally in order to deal effectively with client and Willis Towers Watson needs
  • Experience of the new business sales process and track record of converting prospects to clients
  • Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
  • Ability to represent the practice and Willis Towers Watson with integrity and credibility
  • Strong communication, negotiation and influencing skills
  • Experience of working with and adhering to processes and systems to support client service delivery
 
What can we offer you?
 
In return you will be rewarded with a competitive salary and a comprehensive benefits package including; a fantastic pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover, additional life assurance, childcare vouchers, retail vouchers and many other options and Corporate deals.
 
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, colour, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

We are committed to equal employment opportunities at Willis Towers Watson.

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