Benefits Consultant in New York, NY at Willis Towers Watson

Date Posted: 9/13/2017

Job Snapshot

  • Employee Type:
  • Location:
    New York, NY
  • Experience:
    2 to 4 years
  • Date Posted:

Job Description

The Towers Watson and Willis group of companies (the “Company” or “Willis Towers Watson”) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
Unlock your potential at Willis Towers Watson.The BusinessOur Health and Benefits business helps large and mid-size clients control soaring health and welfare plan costs, improve health outcomes and promote employee engagement through broad-based, state-of-the-art interventions.  We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, legal compliance and governance strategies.  We also provide Specialty consulting services including clinical/health management program design, pharmacy solutions, disability/absence management strategies and claims audit services.  Product based solutions such as our pharmacy purchasing coalition round out our broad-based suite of offerings.The RoleIn this role you will play a key role in management of health and welfare benefit plan client accounts.  You will work on complex client projects and troubleshoot/resolve complicated client service issues.  You will have significant client facing responsibilities, including serving as the day to day lead for smaller clients, and the #2 on larger clients.  You will have the opportunity to significantly grow your business acumen and client management skills in the health and welfare benefits field.
Specific responsibilities:
  • Maintain and cultivate client relationships at all levels, seeking to understand their human capital needs and articulating Willis Towers Watson’s employee value proposition, products, services and resources. 
  • Contribute to employee benefit strategy:  Analyze employee benefit programs and make recommendations to improve effectiveness of clients’ employee benefits programs/design, policies and practices
  • Assist in driving the renewal/marketing process including gathering vendor/client information, preparing and analyzing benchmark data, communicating trend to clients, developing RFP and client proposal and recommendations; etc.
  • Facilitate new client implementations including accounting/tracking systems set-up, collection of relevant data, etc.
  • Contribute to the sales process for prospective clients including value proposition creation, RFP/proposal development, etc.
  • Proactively advise clients and provide consistent client service to clients, resolving day to day service issue (eligibility, carrier coverage and claims issues, compliance; health care reform, HIPAA, etc.)
  • Prepare for and facilitate client meetings (prepare agendas and materials, coordinate resources, etc.)
  • Manage completion of reports and administrative actions for clients including Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions, certificates, etc.
  • Understand, articulate and implement key Willis Towers Watson value-added resources (legal resources/file 5500’s; employee benefit brochures and communications; etc.)
  • Contribute to the client open enrollment process including preparing materials and presentations, organizing and conducting employee meetings, proofing contracts, updating internal systems, etc.

Maintain and cultivate strong carrier relationships to enhance Willis Towers Watson’s position in the marketplace, including understanding and articulating current product offerings, trends and coverage options. 
 The Requirements
  • Associates or Bachelor’s level degree; Insurance degree a plus
  • State Life and Health license required
  • Professional Certification (GBA, PHR) preferred
  • 2-4+ years of health and welfare account management experience including some underwriting or analytical experience
  • Strong technical knowledge of health and welfare employee benefit plan design, insurance products, current trends and regulatory environment
  • Strong client service orientation with ability to proactively understand client’s human capital needs and present/implement solutions
  • Proven experience managing multiple projects simultaneously and producing quality deliverables on time and within budget
  • Excellent verbal and written communication skills including presentation skills
  • Team player who takes initiative, is resourceful and is self-motivated to continuous learning and development
  • Computer skills which include proficiency with Microsoft Word,  Excel and Power Point, as well as navigation within the Internet

Willis Towers Watson is an EEO/AA Employer, M/F/D/V