Technical Director in London at Willis Towers Watson

Date Posted: 11/8/2017

Job Snapshot

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Job Description

Technical Director
Location: London
The Company
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at
The Business
Corporate risk and broking
We know how companies can unlock potential through effective risk management.  Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.
The Role
To deliver operational support to the Practice teams, ensuring that all outcomes support the overall strategic objectives of the business unit, and effective, efficient, proactive and embedded operational excellence.
Principal Accountabilities
  • Conduct Risk: To put the interests of clients and the integrity of the market at the heart of the way you do business
Principal Duties/Responsibilities
  • Support the  CEO’s and  executive teams in the delivery of Business Unit strategic plans
  • Growth:
  • Support the development of business opportunities through the provision of excellent operational services
  • Enhance the reputation of the Business Unit as a centre of operational excellence both internally and externally
  • Deliver complete and accurate system data in order to benefit from accurate client data and revenue  analysis
  • Actively seek to improve margins through promoting and achieving operational efficiency
  • Ensure the applicable Practices comply with the Group’s revenue recognition policies
  • Ensure that all documentation is accurate and WEM compliant
  • Work with Client Advocates and Placement Specialists to ensure that Client needs are being met and that any handoffs, quality or timing issues are actioned / resolved speedily
  • Take responsibility for delivery of the applicable Practices operational services in line with Global service standards
  • Ensure that applicable Practices are operating to Group, Global and/or prescribed standardised policies, procedures and service standards
  • Ensure all relevant staff are appropriately trained on the relevant systems, procedures, and policies
  • Liaise with all relevant internal operational executives and groups who provide support on and accountability for operational efficiency, accuracy and excellence e.g. CD Liaison, BPG
  • Support and liaise with the A&S function to facilitate the achievement of annual A&S targets, and in any required liaison with relevant clients on credit control matters
  • Proactively manage the Practice’s metrics and KPIs
  • Ensure that any data or IT systems related strategy or work is channelled through the appropriate governance bodies (such as GB Tech, IT etc.) to ensure robustness of process, controls, software, requirements and data integrity
  • Nurture and maintain a culture of continuous process improvement
  • Foster and maintain collaborative and professional relationships with colleagues across all locations including Mumbai
  • Deliver training as required to Placement Operation Specialists and provide feedback on corrective action to improve performance
  • Assist with the resolution of complex queries
First line of defence responsibility:
  • Support the Operations Manager in ensuring the applicable Practices have appropriate resource, knowledge and controls to ensure an embedded first line of defence is in effect
  • Assist in the training of  all relevant compliance policies and procedures, and ensure that the refresher training is provided or attended or completed on-line
  • Maintain a proactive relationship with the BU Compliance Officers, and with Group Compliance
  • Monitor and manage Business Unit controls such as 2nd pair of eyes, self-assessment file reviews, control risks self-assessment forms etc.
  • Co-operate with Internal Audit, and exemplify a culture that is open to the value derived from reviewing work for control and efficiency improvement
Other duties or responsibilities:
  • Uphold the Willis Towers Watson values
Required Qualifications, Skills, Knowledge, Experience
  • Preferably educated to degree level, and preferably with professional qualifications of ACII or similar
  • Accreditation in Lean or other process improvement methodologies desirable
  • Significant experience in insurance broking sector
  • Proven track record of delivering excellent levels of client service through an operational function
  • Understanding and experience of working in partnership with other support functions, e.g. Sales, HR, Finance, Risk, Compliance, Legal
  • Experience of working in a high pressure and results oriented environment, with capacity to deal with and endorse change
  • Experience of successfully implementing initiatives to drive operational excellence
  • Operational experience which encompasses knowledge of managing diverse logistical functions
  • Good working knowledge of FCA regulations.
Required Mind-set and Behaviours:
  • Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance criteria
What can we offer you?
In return you will be rewarded with a competitive salary and a comprehensive benefits package including; a fantastic pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover, additional life assurance, childcare vouchers, retail vouchers and many other options and Corporate deals.
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, colour, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
We are committed to equal employment opportunities at Willis Towers Watson.