Client Advisor – Property and Casualty in Ipswich at Willis Towers Watson

Date Posted: 9/13/2017

Job Snapshot

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Job Description

Job Title: Client Advisor – Property and Casualty
Location: Ipswich
The Company
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at
The Business
Corporate risk and broking
We know how companies can unlock potential through effective risk management.  Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.
The Role
Responsible for the delivery of outstanding client service and providing support for new and existing business.

Principal Accountabilities
  • Conduct Risk: To put the interests of clients and the integrity of the market at the heart of the way you do business
Principal Duties/Responsibilities
  • Day to day client service, answering queries received directly from brokers and other third parties, communicating by voice as well as email including:
    • additions/deletions of cover
    • acquisitions/disposals 
  • Technical analysis, renewal strategy, coverage review and alternative programme design
  • Data review, validation and manipulation 
  • Application of technical and client knowledge to full suite of documentation required to renew / place business within the London Market 
  • Interpretation and review of quotations, to ensure fit for purpose and ensure that they meet client demands/needs
  • Negotiation of renewal terms/quotations and mid-term cover alterations
  • Completion of renewal quotes – applying both technical and bespoke client knowledge 
  • Working to address and resolve technical issues outside of renewal
Required Qualifications, Skills, Knowledge, Experience
  • Preferably ACII qualified or working towards the ACII or similar qualification
  • Preferably educated to A level or presenting relevant industry experience
  • Comprehensive knowledge of insurance and underwriting in order to deal effectively with client needs
  • Strong knowledge of either various lines of liabilities or commercial property/real estate experience 
  • Strong interpersonal and communication  skills with the ability to build relationships with new clients and insurers and maintain strong relationships with existing ones
  • Able to deal professionally with internal and external contacts, representing the business unit and the wider Willis Towers Watson Group with a high level of credibility
  • Excellent client focus with proven experience of delivering high levels of direct client service
  • Ability to analyse situations and provide recommendations to identify optimum solutions for clients
  • Good understanding of the processes that support the operating model and strategy for the business unit and Willis Towers Watson overall
  • Experience of working with and adhering to processes and systems that support client service delivery
  • Good presentation skills
  • Intermediate level of IT systems (Microsoft office) as well as intermediate knowledge of data analysis
What can we offer you?
In return you will be rewarded with a competitive salary and a comprehensive benefits package including; a fantastic pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover, additional life assurance, childcare vouchers, retail vouchers and many other options and Corporate deals.
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, colour, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
We are committed to equal employment opportunities at Willis Towers Watson.


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