Client Relationship Director - Large Accounts in San Francisco, CA at Willis Towers Watson

Date Posted: 9/12/2017

Job Snapshot

  • Employee Type:
    Full-Time
  • Experience:
    At least 10 year(s)
  • Date Posted:
    9/12/2017

Job Description

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

The Business

Client Management is the central point in the balanced matrix, and links our clients to our exceptional capabilities and solutions to drive profitable revenue growth.  This includes responsibilities for growing revenue and managing a portfolio of clients across the Segments of our business.

The Role

The Client Relationship Director - Large Accounts will be the primary client lead managing the totality of the Willis Towers Watson (WTW) relationship for large clients, accountable for profitable revenue growth and focused on bringing new solutions to existing clients, acquiring new clients and ensuring deep client satisfaction. 

Responsibilities:

  • Become a trusted advisor and portal to WTW for assigned large and global clients and prospects, addressing their unique business needs with bespoke solutions that leverage capabilities from across the company and incorporate industry expertise
  • Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies to bring the full capabilities of WTW to the client and ensure a streamlined client experience
  • Influential at multiple levels of the client organization, promoting new and recurring business while managing existing revenue and profit streams
  • Lead the development and execution of client account plans and strategies to ensure profitable revenue growth and create new business opportunities
  • Participate in relevant industry communities in order to deliver industry-specific expertise to our clients
  • Develop a broad understanding of WTW capabilities and expertise
  • Ensure client satisfaction through proactively monitoring and addressing any issues
  • Partner with WTW segments to negotiate pricing/fees, and ensure client relationships are secure and financially sound
  • Actively manage service costs
  • Actively develop and mentor talent, providing direction, feedback and coaching
  • Act as a role model throughout WTW by embodying our values of client focus, teamwork, integrity, respect and excellence
  • Embody and deliver the Client Value/Differential Value Proposition on an ongoing basis

Job Requirements

The Requirements

  • 10 or more years of experience and proven track record selling professional services to complex global organizations in the areas of human resources, financial management, and/or risk management
  • Ability to build, maintain and manage multiple client relationships at the most senior levels within client organizations
  • Ability to influence key stakeholders (internal and external) via formal and informal channels
  • Track record of sales expertise
  • High level of business acumen
  • Ability to navigate complex procurement organizations
  • Ability to coordinate teams across WTW segments
  • Team-oriented and collaborative
  • Ability to diagnose complex client issues, comprehend the full breadth of Willis Towers Watson’s services, blend them into practical solutions that meet our clients’ needs, and articulate them to C-Suite buyers across multiple disciplines
  • Senior level consulting experience aligned with one of our four Segments is a plus
  • Ability to successfully direct multiple projects and ensure quality deliverables on time and within budget
  • An executive presence with polished and well developed oral and written communication skills
  • Availability to travel on an as needed basis
  • Undergraduate degree required; advanced degrees or professional designations are a plus
 



Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson.

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights.


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