Client Service Manager in Manchester at Willis Towers Watson

Date Posted: 11/13/2017

Job Snapshot

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Job Description

Job Title: Client Service Manager
Location: Manchester

The Company
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at
The Business
Corporate risk and broking
We know how companies can unlock potential through effective risk management.  Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.
The Role
Willis Towers Watson Insolvency is a market leader in providing Insolvency Practitioners with insurance and risk solutions. As a result of our continued growth we are looking for a dynamic and driven individual to join our successful team as a Client Service Manager in the North, based in Manchester.

Reporting directly to the Client Service Director, you will be working in an ambitious and professional team responsible for ensuring we deliver excellent client service and developing new business across the North.

Principal Accountabilities
  • Conduct Risk: To put the interests of clients and the integrity of the market at the heart of the way you do business
Key responsibilities will include:
  • Working with the Client Service Director to manage client relationships and ensuring we deliver excellent client service
  • Delivering additional services including insurance training sessions and site visits
  • Managing larger, more complex insurance programmes on larger insolvency appointments liaising with clients, our placement team and insurers  
  • Maximising our potential with existing clients and developing our client base
  • Identifying new products and services to enhance our service delivery
  • Understanding the commercial requirements of our clients and the specialist nature of the insolvency industry.
Knowledge, skills & experience required:
  • Experience in the insurance sector either within commercial broking or underwriting
  • Confident presentation skills & strong written communication skills                                                             
  • Flexible approach to duties as visits to client’s offices or appointment sites will be required in addition to attendance at various industry/client events throughout the year
  • Experience in a client-facing role
  • Desire to work within an ever changing environment with an ability to thrive on change and identify areas that could be improved to better serve our clients
  • Ability to work in a busy and challenging environment with a positive attitude
  • Motivated and dynamic.
What can we offer you?
In return you will be rewarded with a competitive salary and a comprehensive benefits package including; a fantastic pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover, additional life assurance, childcare vouchers, retail vouchers and many other options and Corporate deals.
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, colour, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
We are committed to equal employment opportunities at Willis Towers Watson.



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