Facilities Manager in Reigate at Willis Towers Watson

Date Posted: 9/15/2017

Job Snapshot

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  • Location:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Title: Facilities Manager
Location: Reigate, UK

The Company 
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

The Business
The associates in Office Services are responsible for providing the environment, processes, equipment and resources that efficiently and effectively help our Willis Towers Watson colleagues meet client demands and the overall objectives of the organisation.

The Role

Management Responsibilities:
  • As the Facilities Manager, ensure that appropriate staff, processes and tools are in place to support the efficient and effective delivery of the following support services in the local office:
    • Reception
    • Conference/meeting room logistics
    • Print, post and purchasing
    • Facilities management
    • Records management
    • Business continuity
    • Other shared services as required
  • Manage office support resources in the local office, while limiting office operating costs and mitigating risks
  • Provide management of local office support team; conduct team’s goal setting, performance management, and professional development
  • Build strong relationships with office leadership and corporate function colleagues to identify local business requirements, provide operational expertise and guidance, and develop support solutions that ensure the beneficial and cost effective use of local, regional or global resources
  • Work collaboratively with local leadership and corporate function colleagues to meet support requirements, streamline processes, and ensure compliance with company policies and standards (e.g. branding, record management, etc) in the local office
  • Leverage financial and analytical skills, including the ability to contribute to the development of budgets, and review financial reports to effectively manage the Office Services function in the office
  • Champion initiatives that improve the firm’s profitability and service levels, ensuring the effective and appropriate implementation in the local office.
  • Fully understand and support the Willis Towers Watson Global H&S program taking responsibility local office H&S requirements
  • Build strong working relationships with contractors and suppliers, regularly reviewing service and cost to ensure that services are competitive and best value is always achieved
  • Project management of minor works, space allocation and office churn
  • Be fully knowledgeable of Willis Towers Watson policies and procedures; help ensure compliance by associates in the office through communication, education and local office protocols to promote the expected behaviours and practices.
  • Advocate and role model Willis Towers Watson values
Technical Responsibilities:
  • Leverage extensive knowledge and experience with Business Continuity, Records Management, Facilities Management, Vendor Management, Reception, and Print/Post/Purchasing functions
Principal Accountabilities
  • Conduct Risk: To put the interests of clients and the integrity of the market at the heart of the way you do business

The Requirements 

Management Experience:
  • Significant experience of hands-on operations management of business support functions within a client-focused professional services environment
  • Proven ability as a hands-on manager with skills to coach, train and motivate associates at various levels
  • Customer service orientation; strong desire to deliver value-added support to external and internal clients
  • Ability to create an environment of sound decision-making, ownership and accountability at all levels by communicating a clear stance on key issues
  • Success in the development and implementation of Facilities Management processes, procedures and guidelines that drive efficiency and service excellence
  • Strong written and verbal communication skills used to effectively facilitate the understanding of a full range of views and develop support for business initiatives
  • Proven strength in building positive working relationships with local/ divisional/regional colleagues
  • Effective influencing skills and ability to assist key stakeholders in reaching satisfactory resolutions.
Other Requirements
  • Proven analytical, organizational, and project management skills
  • Demonstrated problem solving and decision making skills used to respond to the needs of diverse stakeholders
  • Flexibility in attending and supporting meetings, team initiatives or other project-related activities
  • Proficiency in the use of technology (e.g., MS Office, Oracle, Read Soft, Wisp, Manhattan)
  • College/University degree or Facilities Management qualification preferred

What can we offer you?
In return you will be rewarded with a competitive salary and a comprehensive benefits package including; a fantastic pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover, additional life assurance, childcare vouchers, retail vouchers and many other options and Corporate deals.
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, colour, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
We are committed to equal employment opportunities at Willis Towers Watson.