Software Technical Support Analyst / Junior DevOps Engineer in Reigate at Willis Towers Watson

Date Posted: 9/8/2017

Job Snapshot

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Job Description

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at

The Business

Willis Towers Watson Retirement Consultants work closely with all types of clients, including many of the largest and most prestigious pension schemes in the UK, to develop some of the most advanced benefit solutions currently in use.  We combine expertise in retirement and investment consulting to support organisations worldwide in designing, managing, administering and communicating all types of retirement plans.

The Retirement Systems Group (RSG) is a department responsible for building and maintaining software solutions to support the Retirement line of business within the region. As well as developing new products, the group has responsibility for supporting a large portfolio of legacy applications

The Role

The purpose of this role is to provide software and systems support, in a Microsoft centric software development environment, under the general supervision of the Support Manager within RSG.

Administrative aspects to include general support for internal business operations and may include internal client focused support effort. 

Performance Objectives: 


  • Work with and adhere to Service Level Agreements with the business


  • Provide efficient and reliable technical support and technical advice for calls received via telephone, online portal and email.


  • Assist colleagues in the Retirement Solutions LOB to make more effective use of systems, products and services.


  • Ensure weekly timesheets are completed accurately and on time. 
  • Make initial diagnosis of problems and advise known solutions where applicable.

Job Requirements

The Requirements

  • Ability to work on own initiative
  • Demonstrate problem-solving strategies and practical technical knowledge
  • Familiarity with IT infrastructure and a keen interest in software and software development
  • A desire to learn further technical software and programming focused skills
  • Good inter-personal skills
  • Team worker