Operations Director responsible for the provision of management services to a portfolio of captive insurance companies. The role reports to GCP Chief Operating Officer and will be based in the UK.  

Ensure strong relationships with client, regulators, captive directors and key service providers. Leads development opportunities for revenue growth and client retention.

Ensures strong relationships with Global Captive Practice (GCP) head of offices in the US, offshore support, technology, compliance and internal audit teams.  Works as part of the Global Captive Practice operations team, as well as interacts with Risk & Analytics peers, HR support and external service providers. 

The Role

Technology 

• To assist GCP COO in the roll-out of new technology initiatives for the company, ranging from workflow tools, CRM, WTW-proprietary analytical models, etc.
• Provide leadership for the creation of operations strategy for North America offices.
• To work closely with Domicile head of offices and support them in operations initiatives and BAU processes.
• Provide extensive support for deployment of insurance management system platform in North America offices.
• Engage regularly with Corporate IT for rolling out any new global technology initiatives relevant for the captives business.

Controls/Compliance

• Liaison with Domicile head of offices and help further adoption of newly deployed tools e.g. RIC and CQ.
• Monitoring of exposures and risks within the relevant offices and geographies.
• Ensure internal approvals are provided for changes to Master Service Agreements (MSAs) within the business.
• Monitor and control aged-debtors within the business.
• Liaison with Group Compliance and local compliance officers for any regulatory changes impacting the relevant offices and geographies.
• In conjunction with Group Compliance, ensure all compliance requirements are met including Willis Excellence Model, Operational procedures and that required checks are maintained and appropriate recommendations are implemented.
• Co-ordinate all Internal Audit activities, including assisting with audits and implementing recommendations.

Offshore Support

• Work closely with WTW GCP Offshore support team in Mumbai (indirect reports c. 30 FTEs) and deliver high service levels, SLAs to internal stakeholders.
• Ensure the production of management accounts, statutory accounts and information, budgets, cash flow statements and supplementary information as required.
• Mentor the WTW GCP Offshore support team and groom associates for career progression.
• Manage cash requirements of the companies
• Ensure high standards of delivery are maintained and monitor/improve KPIs, metrics.

Management

• To provide leadership on, participate in and provide input on strategic and major operational issues.
• Work with the HR business partner help drive all HR initiatives, including mentoring and career development.
• Deputize for GCO COO, when required.
• Manage E&O risk through appropriate documentation as well as understanding risk management responsibilities: WEM, Code of Conduct, the reporting of irregularities, HR engagement, etc. and take necessary action when appropriate.  Ensure senior leadership is aware of day to day gaps within captive service team (i.e. level of staff, expertise of staff, any communication issues, etc.)
• Represent GCP at various Group and segment forums.
• Ensure adherence to Group policies and procedures.

Other

• Attend WTW GCP North America Management meetings as appropriate.
• Assist undertaking detailed analysis and assessment of investment opportunities – in line with strategic plan.
• Oversee integration of any investments.

Requirements

• In depth experience in operations/technology in the following areas:  (1) IT deployment (2) Insurance products, and (3) Problem resolution.
• Insurance experience is essential and knowledge of the captive insurance industry would be an advantage
• Extensive experience in Business Partnering and stakeholder management.
• Demonstrably high degree of numerical, verbal and analytical ability.
• Degree/Experience in:  Operations/Finance.  MBA would be an advantage but not essential.
• Ability to monitor quality control.
• Superior project management skills.
• Advanced presentation skills.
• Leadership and stakeholder management skills.
• Compliance.
• Can solve complex issues and can communicate highly complex issues to senior stakeholders effectively.
• Ability to influence and negotiate.
• Excellent verbal and written communication skills.

Equal Opportunity Employer