Job Description

Group Exchange Partnerships Consultant – US

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at

The Business

Group Exchange develops and delivers private group benefits exchanges for employers of all sizes. Our product portfolio includes a wide array of technology and services that support employers in the administration of their employee benefits programs – our private exchange offers a satisfying benefits shopping experience.

The Role

As a Consultant on the Group Exchange Partnerships team you will manage relationships with carrier partners which include medical, pharmacy, dental, vision, and ancillary carriers.  You will serve as the day to day strategic liaison with our carrier partners, contribute to carrier management and new carrier recruiting activities, and manage carrier contracts. The ideal candidate may reside in any major US market.


Performance Objectives:


  • Deliver superior, consistent partnerships management for your assigned carriers (the client):

    • Serve as primary, daily contact to assigned carriers

    • Develop strong relationships with assigned carriers and vendor partners

    • Build meaningful relationships with carriers at the right level

    • Understand the culture and business objectives of the carrier and know the key players

  • Collaborate with carriers on product development for all Group Exchange channels and stores

  • Leverage the strengths of carrier partners, working within their structure and incentive model

  • Escalate client issues with carriers, as needed

  • Recruit new carriers or expand current carrier relationships, as needed

  • Manage carrier expectations and raise appropriate issues to senior leaders

  • Interface between carrier and other internal WTW teams such as actuarial, operations, client service delivery, sales, and Health and Benefits consultants/brokers

  • Develop a trusted advisor relationship with carrier through effective communication and efficient, quality execution of projects



  • Work with legal team to negotiate and execute carrier/WTW contracts in a timely manner

  • Build tools and resources that support innovation

  • Identify and develop key markets for regional product development

  • Focus on quality, compliance and risk management


  • Support the generation of new business by ensuring that product and carrier offering meets clients’ needs

  • Support sales activity and bid process

  • Support alignment with all WTW group exchange sales channels


  • Build relationships internally and collaborate effectively on cross-functional teams

  • Demonstrate natural ease and effectiveness when dealing with carriers/colleagues at all levels

  • Promote a culture that reinforces talent development, inclusion and diversity, collaboration and innovation of processes

Job Requirements

The Requirements

  • 7+ years experience and success in the design/management of group health and welfare plans gained in a consulting, brokerage or carrier environment

  • Proven experience successfully managing multiple projects simultaneously and producing quality deliverables on time

  • Demonstrated success in managing partnerships or client issues and relationships;  some experience in growing relationships with clients or business partners

  • Strong interpersonal and team skills

  • Polished and well developed oral and written communication skills

  • Self-starter attitude and ability to work with ambiguity

  • Flexibility and proven ability to diagnose and resolve issues

  • Strong analytical and creative skills

  • Experience training/mentoring junior staff

  • The ability to see the 'big picture,' leveraging the resources of related practices to address the partnership challenges

  • Working knowledge of Excel, MS Project, MS Word

  • Availability to travel up to 60% of time

  • Bachelors degree required

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson.

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

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