Group Exchange Partnerships Consultant – USThe Company
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.
Group Exchange develops and delivers private group benefits exchanges for employers of all sizes. Our product portfolio includes a wide array of technology and services that support employers in the administration of their employee benefits programs – our private exchange offers a satisfying benefits shopping experience.
As a Consultant on the Group Exchange Partnerships team you will manage relationships with carrier partners which include medical, pharmacy, dental, vision, and ancillary carriers. You will serve as the day to day strategic liaison with our carrier partners, contribute to carrier management and new carrier recruiting activities, and manage carrier contracts. The ideal candidate may reside in any major US market.
Deliver superior, consistent partnerships management for your assigned carriers (the client):
Serve as primary, daily contact to assigned carriers
Develop strong relationships with assigned carriers and vendor partners
Build meaningful relationships with carriers at the right level
Understand the culture and business objectives of the carrier and know the key players
Collaborate with carriers on product development for all Group Exchange channels and stores
Leverage the strengths of carrier partners, working within their structure and incentive model
Escalate client issues with carriers, as needed
Recruit new carriers or expand current carrier relationships, as needed
Manage carrier expectations and raise appropriate issues to senior leaders
Interface between carrier and other internal WTW teams such as actuarial, operations, client service delivery, sales, and Health and Benefits consultants/brokers
- Develop a trusted advisor relationship with carrier through effective communication and efficient, quality execution of projects
Work with legal team to negotiate and execute carrier/WTW contracts in a timely manner
Build tools and resources that support innovation
Identify and develop key markets for regional product development
Focus on quality, compliance and risk management
Support the generation of new business by ensuring that product and carrier offering meets clients’ needs
Support sales activity and bid process
Support alignment with all WTW group exchange sales channels
Build relationships internally and collaborate effectively on cross-functional teams
Demonstrate natural ease and effectiveness when dealing with carriers/colleagues at all levels
Promote a culture that reinforces talent development, inclusion and diversity, collaboration and innovation of processes
Job RequirementsThe Requirements
7+ years experience and success in the design/management of group health and welfare plans gained in a consulting, brokerage or carrier environment
Proven experience successfully managing multiple projects simultaneously and producing quality deliverables on time
Demonstrated success in managing partnerships or client issues and relationships; some experience in growing relationships with clients or business partners
Strong interpersonal and team skills
Polished and well developed oral and written communication skills
Self-starter attitude and ability to work with ambiguity
Flexibility and proven ability to diagnose and resolve issues
Strong analytical and creative skills
Experience training/mentoring junior staff
The ability to see the 'big picture,' leveraging the resources of related practices to address the partnership challenges
Working knowledge of Excel, MS Project, MS Word
Availability to travel up to 60% of time
Bachelors degree required
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Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
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