Job Description

Pensions Project Support

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at

The Business

Human capital and benefits

High-performing institutions cultivate and grow talent, carefully balancing costs and rewards.  From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work.

The Role

The role involves working in Risk Solutions, as part of a dynamic and evolving team which supports the team’s project managers in delivering quality and timely project deliverables.  Whilst there are some internal projects that require support most projects involve working with our clients, ensuring adherence to our professional excellence standard and maintain project support best practice at all times.  The ideal candidate should have previous experience or working knowledge of a project co-ordinator role, enjoy working with a wide range of people, and be comfortable being in an environment where plans can change rapidly to suit client demands.  DB/DC pensions background is essential and this is an excellent opportunity for an individual to build on their project support and project management experience, even leading over time to a senior project management role.
This role is too be based from our Reigate office preferably. A base of London will be considered.

Performance Objectives:

Client Focus:

  • Providing support for project managers in delivering client and other projects according to defined methodology, to include building and proactively managing:

    - actions logs     - decisions logs     - production of agendas/minutes     - risks and issues log

  • Assist with building and monitoring project controls: project plans, progress and highlight reports.


  • Consider and recommend continuous improvement of processes and procedures across the PMO function and team.

  • Support the wider team in providing administrative support.

Integrity / Respect:

  • Contribute to producing performance metrics for the Risk Solutions team.

  • Utilize available project tools and templates to maximize the quality and efficiency of project delivery.


  • Ensure that the quality, consistency and accuracy of project and client deliverables for projects meet Professional Excellence standards and other protocols.

Job Requirements

The Requirements

  • Excellent interpersonal and communication skills, both verbal and written.

  • Confident in dealing with all levels of management, with the ability to quickly build rapport.

  • Proven organisational and administrative skills – able to prioritise and meet deadlines.

  • Ability to proactively recognise issues and provide solutions.

  • Tenacious in obtaining information from team members/third parties/project managers/clients so as to reach the end result.

  • Adaptable to change and capable of at times working on own initiative.

  • Project support experience and experience of project management principles (ideally a PM qualification or commitment to complete the qualification).High degree of IT literacy ideally with a good working knowledge of Microsoft Project, Excel (ideally advanced), Word and PowerPoint.  User experience of Visio an advantage. 

  • DB/DC pensions background is essential

Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis.  We support flexible working and this role will be considered on a flexible basis.